Commercial warranty

IoT Fenster C-PULSAR push buttons and control module

5-year warranty

IoT Fenster C-WALL panels, in white with RGB lighting and in black

1. Scope of the warranty

IoT Fenster, S.L. offers a 5-year commercial warranty for all its IoT FENSTER devices against manufacturing or material defects, provided they have been installed and used in accordance with their technical specifications and installation manuals.

This warranty applies to all IoT FENSTER devices, including: C-PULSAR, C-WALL, CONNECT SMART, CONNECT EVO, W-ALARM, Könect Élite and other sensors and IoT controllers of the brand.

2. What every device is certified for

100% tested: before completion, every unit undergoes a full quality test that checks the electronics, operation and communication.
CE marking: all our devices carry specific CE marking, with conformity documentation issued and managed in Spain.
Made in Spain: design, integration and manufacturing carried out in Spain to guarantee control, traceability and quality.
Cyber-resilience: development focused on security, updates and good practice, in line with the CRA (EU Cyber Resilience Act).

3. Coverage

The warranty covers failures attributable to manufacturing, component or assembly defects under normal conditions of use.

4. Warranty remedy

After technical validation, IoT Fenster, S.L. may repair or replace the device with an equivalent one, as appropriate.

5. Start of the period

The 5-year period runs from the purchase date, evidenced by an invoice, delivery note or equivalent document.

6. Exclusions

It does not cover damage caused by incorrect installation, external power surges, impacts, humidity outside specification, unauthorised tampering or misuse.

7. Connectivity and third parties

Issues arising exclusively from the router, Wi-Fi coverage, the Internet provider or third-party services/platforms do not constitute a device defect.

8. Customer rights

This commercial warranty is additional and does not limit the rights to which the buyer is entitled under applicable law, in particular consumer protection law.

9. How to claim it

To file a warranty claim, write to info@iotfenster.com or soporte@iotfenster.com stating the product/model, serial number and purchase date, and attaching the invoice, delivery note or equivalent document proving it. You can also call us on +34 968 124 979.